Refund policy

Due to the perishable and frozen nature of our products, we follow a strict no-return policy.

1. No Returns

We do not accept returns once a frozen food product has been delivered.

2. Replacement or Refund Eligibility

Replacements or refunds may be considered only if:

• An incorrect product was delivered, or
  

• The product was damaged at the time of delivery
  

3. Reporting an Issue

To request a replacement or refund:

• Contact us within 24 hours of delivery
  

• Share clear photos or videos as proof
  

• Ensure the product remains unused and properly stored
  

Requests made after 24 hours will not be eligible.

4. Decision Authority

All refund or replacement requests are reviewed on a case-by-case basis. We reserve the right to approve or decline requests at our discretion.

Approved refunds will be processed to the original payment method within a reasonable timeframe.